What's included in my order?
You'll receive your requested shelf or tier, plus a Vipply remote control and power supply.
How many color light settings are there on each LED shelf/tier?
There are 15 colors to choose from, each with shade settings of 'flash', 'strobe', 'fade' and 'smooth'. You can also choose to have a continuous change of color and direction of light. For our 2, 3, and 4 tier LED steps, you can change the color of each step on the tier independently of the others.
How long is the power supply cord on the light shelves and tiers?
Every shelf and tier comes with an 8 foot power supply; however, we also have alternative and additional power supplies available in our accessories store.
What happens if a light bulb goes out?
Our high-quality shelves and tiers have a lifetime guarantee. Therefore if in the unlikely event a light strip goes out, we will ship you a new LED light replacement for your shelf or tier - free of charge.
How long will it take to receive my Vipply products?
All our light shelves and tiers are made to order right here in the USA. We will ship your product the same day you make an order to ensure your product arrives as safely and soon as possible, from 2-7 business days.
How long have I got if I wish to return my product?
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. You can find out more on our shipping and returns policy here.
If you have any questions not featured on this page, feel free to contact us here and we'll be happy to help.